ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Cardinal
• September 11, 2014 at 3:28 pm #109663
  carlottalorandi

  Member

  Post count: 74

  Hello,

  my woocommerce shop page is still messy after the updates,
  something strange happen: if I clean my browsers cache I can see it correctly,
  but if I log in the wordpress panel it become messy again.
  Please help
  Thanks

  September 11, 2014 at 3:32 pm #109665
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Do you have any cache plugin? If so please purge all the caches.

  -Rui

  September 11, 2014 at 4:22 pm #109723
  carlottalorandi

  Member

  Post count: 74

  Yes I use w3 total cache, now I deleted my browsers cache, I purged all and I deleted w3 but is still the same: if I enter in wordpress and refresh the page it gets messy.

  September 11, 2014 at 4:30 pm #109730
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Can you provide as login credentials so we can check?
  You said that it get’s messy when seeing the front-end right?

  -Rui

  September 11, 2014 at 4:35 pm #109733
  carlottalorandi

  Member

  Post count: 74

  This reply has been marked as private.
  September 12, 2014 at 1:47 pm #110122
  carlottalorandi

  Member

  Post count: 74

  Ok I notice that if I look at this page on other laptops it’s always ok, but if I enter in the wordpress panel it get messy every time…but just for me!

  September 12, 2014 at 5:06 pm #110221
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  With other user you don’t experience the same issue?
  I checked and don’t understand why when logged in the shop page looks different.

  Can you just reply to the question above? probably will have to see this with the development team.

  -Rui

  September 12, 2014 at 5:17 pm #110223
  carlottalorandi

  Member

  Post count: 74

  No, if I look at this page on other devices is ok (just looking, not log in wordpress), but when I log in wordpress on a device and then I refresh the page, it’s looks different. Maybe is something related to wordpress and the browser? (I use Chrome)

  September 15, 2014 at 8:46 am #110562
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Will have to forward this topic to the development team.

  -Rui

  September 15, 2014 at 10:20 am #110620
  carlottalorandi

  Member

  Post count: 74

  Ok thank you so much!

  September 15, 2014 at 10:26 am #110623
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  No problem.
  -Rui

  September 15, 2014 at 4:02 pm #110839
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Very odd issue, not seen this before. Looks like could be some messed up template files, have you made any changes?

  – Ed

  September 15, 2014 at 4:42 pm #110868
  carlottalorandi

  Member

  Post count: 74

  I made these changes in the custom css:

  h4.spb-heading, h3.spb-heading, h4.lined-heading, .gform_heading {
  text-align: center;
  }
  .title-wrap .spb-heading {
  width: 100%;
  }

  figure.animated-overlay figcaption {
  background-color: rgba(255, 255, 255, 0.5)!important;
  }

  #logo {margin-left:5%;}
  .full-center nav#main-navigation {margin-left:10%;}
  .header-right {margin-left:-5%;}
  .spb_parallax_asset { box-shadow: none; }

  .product-carousel {
  display: none;}

  .entypo-export span{display:none;}
  .entypo-export:after{content: “CONDIVIDI”;}

  h4, .lined-heading, .upsells-products span{display: none;}
  h4, .lined-heading, .upsells-products:before{content: “Ti potrebbe anche piacere”;}

  .woocommerce form.cart button.single_add_to_cart_button
  {background: #000000; color: #ffffff;}

  #copyright {background-color: #111111;}

  .cart-contents {display: none; visibility: hidden;}
  .shopping-bag {display: none; visibility: hidden;}

  September 15, 2014 at 4:57 pm #110874
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Any file changes?

  Can you try deactivating any installed plugins?

  – Ed

• Back to forum

  Posted in: Cardinal