New Landing › How can we help? › Themeforest Theme Support › Neighborhood › product and 1st gallery images displayed instead of Product Image Only

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    Posted in: Neighborhood
  • September 10, 2014 at 11:37 am #109058
    4boards
    Member
    Post count: 37

    We are using Woocomerce 1.1.9 wordpress 4.0 with a Neighborhood 1.9 and a child theme,

    Updates were completed and now the product images displays with the 1st gallery image an

    Before update the main product image would show and the 1st gallery image would slide up as you scroll over it.

    This is really urgent, as our site is awful on mobile / tablet devices whilst this problem exists.

    http://www.4boards.co.uk

    September 10, 2014 at 11:47 am #109063
    jakekeeling1981
    Member
    Post count: 44

    I have the same problem too. How do I resolve this issue?

    http://www.dordognewines.co.uk

    September 10, 2014 at 11:58 am #109067
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    WooCommerce 1.1.9? Or was that a typo?

    – Kyle

    September 10, 2014 at 12:05 pm #109070
    jakekeeling1981
    Member
    Post count: 44

    Kyle DW are using Woo Commerce Version 2.1.12

    September 10, 2014 at 12:44 pm #109086
    4boards
    Member
    Post count: 37

    it was a typo, we are 2.1.12

    September 10, 2014 at 1:11 pm #109099
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you send me a link of an example where the wrong image is being used?

    – Kyle

    September 10, 2014 at 1:19 pm #109102
    4boards
    Member
    Post count: 37

    http://4boards.co.uk/shop/sup/

    you will see all the images on this page have the product image and the 1st gallery image displayed together.

    September 10, 2014 at 1:23 pm #109106
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you please deactivate all of your plugins and let me know if the issue still occurs?

    – Kyle

    September 10, 2014 at 1:26 pm #109108
    jakekeeling1981
    Member
    Post count: 44

    I found a workaround, but can’t be sure it’ll work for others.

    All I’ve done is added

    .product-details img
    {
    display:none !important;
    }

    to the css

    but it may not work with different options selected and you could run the risk of complicating things

    September 10, 2014 at 1:29 pm #109112
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s not an ideal fix, will get the developer to look into this

    – Kyle

    September 10, 2014 at 1:59 pm #109120
    jakekeeling1981
    Member
    Post count: 44

    Can you make this a priority – do you know why this has happened?

    September 10, 2014 at 6:57 pm #109248
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi guys,

    This can only be because of files in your child theme overwriting the updated files with the improved loading. Please can you check /woocommerce/content-product.php – if you have overwritten this, then you’ll need to copy across the new product image output code.

    The only reason this is occurring is because of that.

    Let us know.

    – Ed

    September 11, 2014 at 10:23 am #109495
    jakekeeling1981
    Member
    Post count: 44

    Ed

    We have checked ‘content-product.php’ and this file has not been edited or copied into the child theme. The version of this file is @version 2.1.0.

    Please can you suggest another option we could try, dordognewines.co.uk is still relying on the

    .product-details img
    {
    display:none !important;
    }

    to hide the duplication image problem.

    September 11, 2014 at 11:14 am #109517
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @4boards do you have the content-product.php in a child theme?

    @dordognewines can you open a new ticket so that way you can provide us your website credentials so we can check it?

    -Rui

    September 11, 2014 at 12:14 pm #109543
    jakekeeling1981
    Member
    Post count: 44

    Rui – what do you mean open a new ticket?

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