ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Cardinal
• August 25, 2014 at 5:34 am #103696
  George

  Member

  Post count: 235

  The tour section in the page builder doesn’t work properly.

  What should i do for this?

  Thanks george.

  August 25, 2014 at 1:09 pm #103795
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  can you provide the url of the page where you have the Tour element?
  The link http://events.com.au/isle-of-man-tt-packages/ it’s not working.

  -Rui

  August 26, 2014 at 3:32 am #104011
  George

  Member

  Post count: 235

  Hi Rui,

  Please check the link now. You will need to login to see the asset.

  Additionally, i have two boxed assets inside a tab asset and they render fine on my iMac with Chrome, but on any windows computer they do not appear correctly.

  Please investigate this.

  Regards,

  George

  – the image attached shows what it looks like on my mac (the correct one) and the windows version (broken)

  Attachments:

  You must be logged in to view attached files.
  August 27, 2014 at 9:47 am #104433
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi George,

  Can you check the provided credentials, can’t login with those.

  -Rui

  August 27, 2014 at 11:36 am #104475
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Already working on other topic from you and the admin credentials provided there are working.
  I will check this.

  -Rui

  August 27, 2014 at 1:28 pm #104506
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  I added a Tour element at the bottom of the provided page and it worked fine(I deleted the Tour element after my intervention).
  https://www.dropbox.com/s/ghdcq3j8u5tgchl/tour_issues.png?dl=0

  What exactly are you experiencing? Can you add you Tour asset to the page so we can check it with your settings, maybe something in the Tour content.

  Will also forward the other question of the boxes inside the tabs to Ed.

  Thanks.

  -Rui

• Back to forum

  Posted in: Cardinal