New Landing How can we help? Cardinal 502 Bad Gateway

Viewing 5 posts - 1 through 5 (of 5 total)
  • Posted in: Cardinal
  • #102277
    javierojuel
    Member
    Post count: 44

    Hello,

    I have my website in WpEngine Hosting. Today I tried to continue working in my web site and I get a 502 Error (Bad Gateway). Last time I was working with the website, I was just see the “Clients custom post type” to introduce some clients, but I couldn’t as the website (backend) did not load correctly. The support told this:

    
    
    # User@Host: testalimmenta[testalimmenta] @ localhost [127.0.0.1]
    # Thread_id: 9903261  Schema: wp_testalimmenta  Last_errno: 0  Killed: 0
    # Query_time: 4.526572  Lock_time: 0.000042  Rows_sent: 363537  Rows_examined: 2557765  Rows_affected: 0  Rows_read: 2557765
    SELECT post_id, meta_key, meta_value FROM wp_postmeta WHERE post_id IN (81,82,85,89,11062,11233,11234,11245) ORDER BY meta_id ASC /* From [testalimmenta.wpengine.com/] in [/nas/wp/www/cluster-2588/testalimmenta/wp-content/themes/cardinal/swift-framework/content/sf-portfolio.php:81] */;
    
    This is one of the specific queries that is running for a long time, which is the most common cause of 502s. I would recommend switching themes for testing to see if any 502s remain.
    
    It also appears that the wp_postmeta table is very large, at roughly 2 million rows. If any optimization is performed on this table, that should also help.
    

    Now I will load a backup of the site to continue working. And I will check if this problem happens again. If you need further information I can give access to my website and load any backup.

    #102283
    javierojuel
    Member
    Post count: 44
    This reply has been marked as private.
    #102287
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s normal the increase in wp_postmeta is where is stored the major part of the information in a WordPress database.

    We have no other issues reported on this, so that 502 could be a temporary issue in your server. You didn’t changed anything and now it’s working.

    Check if you installed any plugin recently that can be causing any additional conflict.

    -Rui

    #102303
    javierojuel
    Member
    Post count: 44

    I restored a copy of my website from 3 days ago (I have not done any development during these days) in order to continue working. I will try to find where the problem comes. I have just normal plugins installed (Akismet, Contact Form 7…) except a video sitemap plugin.

    Thank you for your fast answer.

    P.S:
    What I see in the database is that most of the images create 17 rows in the wp_postmeta table with information like this
    a:7:{s:9:"full-orig";a:3:{s:5:"width";i:800;s:6:"height";i:600;s:4:"file";s:28:"pb_port_video_poster_4_3.jpg";}s:14:"thumbnail-orig";a:4:{s:4:"file";s:36:"pb_port_video_poster_4_3-150x150.jpg";s:5:"width";i:150;s:6:"height";i:150;s:9:"mime-type";s:10:"image/jpeg";}s:11:"medium-orig";a:4:{s:4:"file";s:36:"pb_port_video_poster_4_3-300x225.jpg";s:5:"width";i:300;s:6:"height";i:225;s:9:"mime-type";s:10:"image/jpeg";}s:19:"post-thumbnail-orig";a:4:{s:4:"file";s:36:"pb_port_video_poster_4_3-220x150.jpg";s:5:"width";i:220;s:6:"height";i:150;s:9:"mime-type";s:10:"image/jpeg";}s:17:"widget-image-orig";a:4:{s:4:"file";s:34:"pb_port_video_poster_4_3-94x70.jpg";s:5:"width";i:94;s:6:"height";i:70;s:9:"mime-type";s:10:"image/jpeg";}s:17:"thumb-square-orig";a:4:{s:4:"file";s:36:"pb_port_video_poster_4_3-250x250.jpg";s:5:"width";i:250;s:6:"height";i:250;s:9:"mime-type";s:10:"image/jpeg";}s:16:"thumb-image-orig";a:4:{s:4:"file";s:36:"pb_port_video_poster_4_3-600x450.jpg";s:5:"width";i:600;s:6:"height";i:450;s:9:"mime-type";s:10:"image/jpeg";}}

    Is it normal?

    #102347
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Yes that’s normal. When you upload one image are created several different formats of 1 image. If you check the uploads folder you will see exactly what I mean.

    All that information is stored in wp_postmeta.

    -Rui

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